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Troubleshooting and FAQ ​

Common questions about what CloudDrop does with your files, and fixes for the problems people meet most.

Questions ​

If I delete a file on my computer, is it deleted in the cloud? ​

No. The cloud copy is kept and the file becomes cloud-only. See How upload-only works.

Can CloudDrop ever lose a file when it frees space? ​

A local copy is removed only after CloudDrop has checked that the cloud holds an identical copy, by the cloud's own checksum or by downloading the file once. After that the cloud copy is the only one, so its safety depends on your cloud account.

Does CloudDrop sync changes from the cloud back to my computer? ​

No. It is upload-only. It downloads a file only when you choose Download, or on Windows when you open a freed file.

Can Dhiva Labs see my files? ​

No. Files go straight between your computer and your cloud. Dhiva Labs runs no server for CloudDrop.

Does it work with OneDrive for work or school? ​

It signs in through the same button, but your organisation's administrator may need to approve CloudDrop first.

Why does the Microsoft Store version only offer Google Drive? ​

The Store version can be behind the latest release. Version 0.2.0 uploads to Google Drive only; other clouds need 0.3.0 or later.

Problems ​

CloudDrop says "Sign in again" ​

The sign-in expired. Select Sign In in CloudDrop, or run clouddrop login. Uploads resume by themselves.

An upload shows Failed ​

Select the file on the Files page and choose Retry, or Retry All. In the file manager on Linux, right-click it and choose Retry Upload.

The CloudDrop folder was deleted in the cloud ​

Restore it from the cloud's trash. If that is not possible, run this to upload everything that is still on your computer into a new folder:

bash
clouddrop reset-cloud --yes

WARNING

reset-cloud can only upload files that are still on your computer. Cloud-only files that were in the deleted folder are not on your computer, so they are not uploaded again.

No status icons or menu items in Files (Linux) ​

The Files integration comes with the PPA package, not the snap. Install python3-nautilus, then restart Files with Settings › Restart Files or nautilus -q.

No top-bar icon (Linux) ​

The icon needs the AppIndicator extension, which is built into Ubuntu.

Windows blocks the zip install ​

The zip from GitHub is unsigned, so Smart App Control may block it. Install from the Microsoft Store instead.

Where are the logs? ​

On PPA and source installs:

bash
journalctl --user -u clouddrop -f

Get help ​

Report a problem or ask a question on the CloudDrop issues page.

Next steps ​