Troubleshooting and FAQ
Find your symptom or question below. If it is not here, open an issue on the Kilonova GitHub issues page. Never post your seed, keys or wallet file in an issue. Security problems should be reported privately, as the repository's SECURITY.md describes.
Safety
Is Kilonova safe to use with real money?
Kilonova is beta software and has not had an external security review. It is tested against Monero's reference wallet, but the project's own advice is not to keep more in it than you can afford to lose. Practise on stagenet first.
I forgot my wallet password
The password cannot be recovered or reset. Restore the wallet from its seed (see Restore a wallet) and set a new password.
I lost my seed
DANGER
Nobody can recover a lost seed, including Dhiva Labs. If the wallet still opens with your password, open Wallet options, Show seed right away and write the words down. If you have neither the seed nor the password (nor a backup file and its passphrase), the funds cannot be recovered.
Someone asked for my seed to help me
Do not give it. Anyone with the seed can take the funds. Kilonova never asks for your seed except when you restore a wallet in the app yourself.
Sync
The node is not answering. Retrying in 30 seconds.
The node is offline or unreachable. Wait, or choose another node under Settings, Nodes and select Check to find one that answers.
The selected node serves a different network
You picked, for example, a stagenet node for a mainnet wallet. Choose a node for the right network under Settings, Nodes.
Your node's chain differs from another node's
Kilonova compared your node with a bundled public node and they disagree. Your node may be showing you a false chain. Select Choose a node and switch to another one until you know why.
This node or server is an onion address
Onion addresses only work through Tor. Turn on Tor under Settings, Proxy and Tor.
The first sync takes a long time
Full sync scans blocks on your device. A restored wallet with no restore height scans the whole chain. Next time, enter the restore height when restoring; Polyseed seeds include it. A light wallet server syncs faster, at the cost of sharing your view key.
Set a light wallet server for this network to sync this wallet
The wallet uses light wallet server mode but none is set for its network. Select Set a server, or switch the wallet to full sync from Wallet options.
This light wallet server uses plain http, so the view key was not sent
Use the server's https address. Plain http is allowed only for this device or an onion address.
Sending
Not enough can be spent now
Received coins can be spent after 10 blocks. The balance line shows how much is spendable now; wait for the rest to unlock.
Wait until the wallet is up to date, then try again
Sending needs a synced wallet. Wait for Synced, block ….
The network refused the transaction
Nothing was sent and your balance is unchanged. Wait for the wallet to sync and try again.
A view-only wallet cannot send
View-only wallets have no spend key. Send from the wallet that holds the seed or spend key.
Can I cancel a payment?
No. Once a Monero transaction is published it cannot be reversed. That is why Kilonova shows Check before sending first.
Other
Why does my view-only wallet show too high a balance?
View-only wallets cannot see their own spends, so they show everything received.
Does Kilonova support hardware wallets or multisig?
Not yet.
Does Kilonova collect data?
No. There are no accounts, analytics or crash reports. The network connections it does make, and what each reveals, are listed in Settings, Privacy policy.
Windows warns me before running Kilonova
The Windows files are not code-signed yet. Check the file against SHA256SUMS first; see Install.